If a customer service department is constantly busy and has doubled in customers, what is the most likely issue?

In a situation where a customer service department is experiencing a significant increase in customers, the most likely issue relates to staffing levels. When customer inquiries and requests double, but the number of employees remains the same, it results in longer wait times, potential customer frustration, and a decline in service quality.

Having an understaffed department means that the existing staff may not be able to handle the volume of inquiries effectively, leading to backlogs in service and a strain on employees. Additionally, if the department has not adjusted its staff to accommodate increased demand, it can directly impact customer satisfaction and retention.

While the other options may also contribute to service issues under different circumstances, the immediate response to the doubling of customers generally points to the need for more staff to meet the heightened demand efficiently.